Shipping & Returns
Canada & USA 🇨🇦🇺🇸
Easy flat-rate shipping rate of only $5 on all orders.
FREE shipping on Canada & USA orders over $60.00 (before tax)
Please allow 3-7 business days (🇨🇦) and 9-15days (🇺🇸) for your products to arrive to you. (Please note, due to the holidays and COVID, shipping companies are facing backups- so please be patient as you may face some delays in receiving your products. Thank you so much for understanding and your support always!)
We ship all orders via Canada Post
Easy flat-rate shipping rate of only $15 on all orders. (excluding Australia)*
FREE world wide on orders over $120.00
*Australia: $25 flat rate
Please allow 9-21days for your products to arrive to you. (Please note, due to the holidays and COVID, shipping companies are facing backups- so please be patient as you may face some delays in receiving your products. Thank you so much for understanding and your support always!)
If you have questions about your order please contact email@example.com with subject line: #yourordernumber example: #1351. We will respond within 24 hours.
Will I be charged duties or importing fees?
Please note items shipped outside of the United States or Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed through JING WELL INC.
Any additional charges for customs clearance is the responsibility of the recipient specified on the delivery address. If a customer refuses the import duties, taxes and/or charges on their package, JING WELL INC. is not liable for the package and it will be disposed of by the courier service. Please note refunds will not be provided for any refused shipment.
We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
Return & Exchange Policy
We're so grateful that you gave our product a try, but we also understand that herbs are very personal experiences and we celebrate that everyone is different. Maybe it wasn't right for you, and that's okay. We accept returns for purchases made directly from our website within 30 days of purchase for a full refund. All we ask is that you complete a review with your return to let us know what we can do better.
To request a refund please contact us at firstname.lastname@example.org
Please Note: JING WELL INC is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery.
Please note we do not offer returns on our FIT~SHA tool.
You may only cancel your order via email up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. However, Please see the above instructions to return any product you do not wish to keep.
Please contact us with questions or comments at email@example.com. We will respond within 24 hours